![]() Use the villa entry phone to call the guest. Record the departure details in the appropriate format.Thank always with smile and by using the guest name for staying with the GMH and wish him a good trip.Offer storage assistance and issue tag if required.Assist the guest with loading the luggage to the car & reconfirm the number of pieces loaded.After the guest settled his bill, request the guest to identify and reconfirm the number of baggage.Report any damages in the room to the GSA.If the guest is not in the room take a final round of the room and check all the drawers/cabinets to see if any belonging to the guest is left out.Confirm the number of pieces with the guest.Greet the guest if possible with the name and smiling face.Luggage should be collected from the guest within 10 minutes of the guest telephone request if there is any delay, the guest should be informed about the delay and the new collection time.Upon receiving a call from GSA for luggage collection, take a check out tag and proceed to the room.Log the details in the appropriate format.Walk few steps backward before turning and leaving the room.Ask the guest if there is anything else he can help with.Always maintain eye contact with the guest.Seek permission from the guest to enter the room by using the guest name.Unload the trolley before entering the Room.Room should be reached within maximum 10 minutes of the check in.Check the room number and guest name in Opera to reconfirm.Upon receiving a call from GSA for luggage delivery, identify the guest luggage.Bellmen/Bell Captain should be standing at the door at all times to welcome the guest.Handling Guest Luggage on Arrival and Departure Load heavy things at the bottom so that it does not damage the lighter luggage.Block the luggage in the buggy so that it does not move.Ensure luggage is kept clean and in good condition.Load the guest luggage in the buggy carefully and gently.Tag luggage and hand over the second part of the luggage tag to the Guest.In case of any damage observed on the luggage mark it in order to inform the guest and log it in the handover log book.Make sure no luggage has been left in the car. ![]() Confirm the total number of pieces with the guest and write the number and the guest’s name on the Luggage tag.Carefully unload the luggage from the car.7 Delivering Message, Mail or Parcel to the Guest’s Room.2 Handling Guest Luggage on Arrival and Departure.
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